FAQ
Individual verification
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Dec 26, 2025467
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202535
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025168
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jan 15, 202645
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Feb 11, 2026448
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025130
- How do I enable camera and photo access to upload required documents?Published on Jan 27, 2025Updated on Feb 1, 202611,580
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Feb 11, 2026680
- How do I complete additional verification?Published on Nov 18, 2024Updated on Feb 9, 2026186
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Feb 9, 202652
- What should I do if facial recognition fails?Published on Oct 11, 2024Updated on Feb 2, 2026377
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Jan 20, 2026176
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Nov 17, 20251,253
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jan 28, 202612,961
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Feb 11, 20266,429
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