How can I transfer my account if my ID card is occupied?

If you find that your ID card has already been used for identity verification, you can migrate your phone number or email address to the verified account. Please refer to the following steps for details:

Step 1: Identify the account using your ID card

1. Open the OKX app, log in to your new account, select the Main Menu of the top left corner of the Home page > Profile and Settings > Profile > Identity Verification > Verify Identity.

2. Select your nationality, enter your name and ID number, and tap Submit. If the system indicates This ID has already been verified by another account, select View Verified Account.

3. Complete the face recognition verification. The system will display the account number that are using your ID.

4. If this account belongs to you, tap This is my account to proceed with the migration of your phone number/email.

Note: If the account using your ID does not belong to you, please contact our customer support team for assistance.

Step 2: Migrate the phone number/email to your verified account

If the verified account using your ID card (real-name account) unable to logged in, you need to migrate your new phone number/email of the new account to the verified account.

1. Select Unable to log in to verified account > Next select twice to enter the migration email/phone number page, tick the confirmation box, and select Continue;

Note: To prevent asset loss, you need to cancel all orders and transfer all assets out of the new account before migrating your account.

2. To ensure account security, upload your personal information as requested. Please follow the instructions on the page and submit the required information, such as your ID card, video verification, etc.

3. Enter the verification code sent to your email, confirm the phone/email to be migrated, and complete the migration.

Important notes:

① If your verified account is accessible, we recommend logging to complete security update for your verified account .

② OKX requires users to complete identity verification before they can withdraw assets.

③ Referral from unverified accounts cannot be migrated and will be closed after the migration is completed.

④ Any unverified account being migrated will be closed after migration. To prevent asset loss, please transfer all assets out before closure.

⑤ After migration, the original email/phone number will be replaced by the new account’s phone/email.

For more details, please refer to: How do I migrate an account when the phone number/email are occupied