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FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Jan 10, 2025
- How do I update my login password?Published on Aug 22, 2023Updated on Sep 24, 202418
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,027
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 19, 2024354
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Oct 21, 20241,119
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 25, 20245
- Why is my account frozen?Published on Aug 22, 2023Updated on Nov 11, 202416,555
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Dec 25, 202412,052
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Nov 15, 20243,887
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Dec 20, 20245
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Sep 6, 202425
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 7, 202514,013
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Sep 24, 20243
- How do I change my email?Published on Sep 6, 2023Updated on Jan 7, 20252,857
- How do I update my email?Published on Sep 6, 2023Updated on Sep 24, 2024
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