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FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Jan 23, 202534
- How do I update my login password?Published on Aug 22, 2023Updated on Feb 9, 202521
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,186
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Jan 27, 2025357
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 15, 20256
- Why is my account frozen?Published on Aug 22, 2023Updated on Jan 27, 202517,716
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Jan 27, 202512,165
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Feb 10, 20254,181
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Dec 20, 202414
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Jan 15, 202525
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 15, 202515,189
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Feb 10, 20253
- How do I update my email?Published on Sep 6, 2023Updated on Feb 10, 2025
- How do I change my email?Published on Sep 6, 2023Updated on Jan 27, 20252,968
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jan 27, 202511,556
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