FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Dec 12, 202582
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Dec 31, 20251,508
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Jan 2, 2026625
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Dec 31, 20258,634
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Sep 8, 2025176
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025202
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Dec 31, 202513,400
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202519,986
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Dec 23, 20255,464
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Dec 31, 202554
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Jan 2, 20263,648
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Dec 16, 2025104
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025214
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025401
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202553

Showing 16-30 of 62 articles