FAQ

Account, security, and verification

How do I download my account statements?
Published on Nov 6, 2024Updated on Feb 26, 202510
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Feb 26, 202546
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Mar 7, 2025362
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Mar 7, 2025320
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Feb 27, 2025311
How do I change my login password?
Published on Aug 22, 2023Updated on Feb 27, 202516,675
I haven't received the SMS code
Published on Aug 16, 2023Updated on Feb 27, 202520,609
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Feb 27, 20254,457
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Feb 26, 20259,001
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Mar 7, 2025281
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Feb 27, 2025145
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Feb 26, 2025649
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Feb 27, 20258,419
Why is my account frozen?
Published on Aug 22, 2023Updated on Feb 27, 202518,792
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 24, 20241,004

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