FAQ

Account management and security

What is sub-account?
Published on 22 Aug 2023Updated on 26 Dec 20251,773
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 17 Nov 20254,161
How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Nov 2025442
How do I change my authenticator app?
Published on 11 Sept 2023Updated on 17 Nov 20254,006
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,671
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 3 Dec 2025164
How do I check on updates to my support ticket?
Published on 17 Oct 2025Updated on 6 Jan 202621
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 9 Oct 202513,378
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 6 Jan 20261,655
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 25 Nov 2025453
Passkey FAQ
Published on 19 Mar 2025Updated on 23 Dec 2025105
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 10 Oct 2025392
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025374
How do I add my emergency contact?
Published on 24 Jul 2025Updated on 15 Oct 2025202
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 30 Dec 2025342

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