FAQ
Account management and security
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025575
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202554
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025127
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Dec 30, 2025342
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025392
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 17, 202518
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025295
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20257
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Oct 15, 20256
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 8, 202625,502
Showing 31-42 of 42 articles