What should I do if I release crypto but haven’t received payment?
If the buyer is contactable
On the app:
Go to P2P trading > Orders > Select the completed order in question > Chat
If the buyer is uncontactable
On the app:
Go to P2P trading > Orders > Select the completed order in question > Dispute
For more details on disputes, kindly refer to How to dispute when encountering issues during P2P trading?
Note:
When receiving payment, always check your platform-bound payment method to confirm receipt before releasing crypto. Don't rely on SMS notifications or buyer-provided payment screenshots, as these can be faked.
Since this is an urgent issue, it’s recommended to submit a dispute or share your feedback with customer service agents while negotiating with the buyer.
For delayed payments, such as large transfers, don't release crypto until the funds are confirmed in your account.
If you mistakenly release crypto without receiving payment, kindly file a dispute promptly.